DNS not found after virus removal

[elzmo]

Did ping and didnt get any of the replies you thought. reply was
'Ping request could not find host google.com. Please check the name and try again.'

[Jimmy]

Clearly, something isn't happy...

Is it possible for you to connect the netbook via ethernet to your router?

[elzmo]

have tried that when I phoned virgin media about this. they said they can see the netbook on the wireless network and when i am on the ethernet and that it is connected to them both but i still cant get anything on the internet. The netbook shows that I am connected to my wireless router with good connection.

could this be a os problem and not an internet connection

[Jimmy]

I don't know to be honest. After reading the whole thread, I'm not sure what else there is to try (there should be something, I just can't think at the moment).

I'll do some snooping about other forums, see if I can come up with at least another step to try.

[elzmo]

thanks. I am getting demented with this and appreciate any help i can get.