Ping test is fine but internet still wont load

[jesspot]

Hi,

Apologies if this is in the wrong forum but I need some advice with my laptop please.

It operates from Windows 7 and for the past 4 days hasnt been able to load the internet properly. It's very slow and refuses to upload pictures and sometimes the green progress bar doesnt come up at all.

I have made several phonecalls to Talk Talk as through previos experience I thought it was their error that I wasnt getting a signal but after what felt like hours on the phone I ran a ping test and it came back fine so he said its a problem with my operating system but couldnt offer me any help other than that statement.

Has anyone come across this problem before and has advice, or if you need more info just ask.

Cheers

[Maniac]

Hi!

I just want to be sure that there is no malware acitivity in your system. Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.scr
  • DDS.pif
    
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explanation about the tool.
• When done, DDS will open two (2) logs
  1. DDS.txt
  2. Attach.txt
• Save both reports to your desktop.
• The instructions here ask you to attach the Attach.txt.
  
• Instead of attaching, please copy/past both logs into your next reply
• Close the program window, and delete the program from your desktop.
  

Please note: You may have to disable any script protection running if the scan fails to run.
After downloading the tool, disconnect from the internet and disable all antivirus protection.
Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control HEREThen post your DDS (DDS.txt and [b]Attach.txt

[mountainman]

It was my recent experience. I was unable to acquire an ip address due to a winsock problem and could not access the internet and would get a message that I was connected to the LAN but had limited or no connectivity. What i did here is
-From start>run I typed in cmd to get a dos prompt. At the prompt I typed in IPCONFIG. This showed I was not picking up an IP Address (I only had my computer's 169 number)
-I tried typing ipconfig /release then power cycling the modem then typing ipconfig /renew Nothing Happened
-Ultimately I googled winsock fix and downloaded a free utility to run that fixed the whole thing (I'm assuming you can access the internet on some computer if you can post here.) Download the utility to a disc or flash drive and run it on the computer with problems.